From Today, Lost Personal Train Tickets Will Be Replaced

In brief:
Beginning, if you lose your personal train ticket in China, you can get it replaced — once.

The day has come — it is now perfectly OK to lose a train ticket in China and have it replaced (as long as it’s registered in your own name). Of course, we don’t encourage deliberately throwing away tickets and asking for replacements, but should you ever lose your ticket, we have the details.

Long story cut short: Getting a replacement has to be done at stations. You need to declare your loss, pay for a new ticket, inform the train’s chief conductor, get a travel record, and get your money back at the end of the journey. You must use the same document of identity that you used at the beginning (when you got your original ticket that you’ve lost). Details-wise:—

  1. Declare your loss. Go to the dedicated station counters, present your document of identity, and declare your loss. Inform ticketing staff about the date of your departure as per the original ticket, as well as the train number and your stations of departure and arrival. Note that you must declare your loss 20 minutes before the ticket gates close.
  2. Pay for an extra ticket. But wait! You’ll get your money back at the end of the journey if you play by the rules. Get an extra ticket first (this will invalidate your previous ticket).
  3. Ride and inform train crew. Once you’re onboard, talk to the chief conductor of the train and inform him/her about your situation. Show your ticket and ID and you should be able to get a travel record.
  4. Get your money back at the end. Within 24 hours of arrival, you will be able to get your money back provided you show your ticket, the travel record, as well as your ID.

Surcharges, if any are levied (when you get your ticket refunded at the end of the trip, for example), are CNY 2 maximum.

Fully aware that riders might use “lost” tickets to gain access to a train, the railways are stepping up ticket and ID checks. If you’re riding the rails with a ticket that’s not yours, that’s regarded as travelling without a ticket! Ride legally — always use your own ticket to travel.

By David Feng

David Feng — founder and publisher, Tracking China, a Street Level China website.

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