Passengers may now change their destination — in addition to their time of travel.
Travellers can now also alter their final destination, in addition to being previously able to change the train they will be travelling on. There is no need now to first return tickets for a refund, then to buy new tickets, which could result in two different operations — translated at times into two different queues.
As long as advance booking is available (which is nearly always the case), passengers can change the final destination of a ticket simply by changing this at the rebook counter or online at 12306.cn. However, there is a deadline: changes to your destination are available only before — and no later than — 48 hours prior to departure. This means it is often in your best interest to finalise plans early, so that you can change your destination in time.
Please remember to bring your identity document with you, as you might need it at the counter if requesting this change at stations. This document must be the same as the one used to purchase your original ticket. Originals work best at the counter.
Please take note of the following five points for special attention:
- The deadline is 48 hours before departure. You can rebook online at 12306.cn if your original ticket was booked in the same way (online booking). If you hold a paper ticket, you must go to a railway station and rebook there.
- There is no charge for this service alone. This means that the new “Rebook Destination” service cannot charge you an extra fee. (However, you will need to pay for price differences if your new ticket is more expensive, or partially for a refund handling fee if otherwise.)
- You may only use the “Rebook Destination” service once, and your original ticket must not have been rebooked already — in any way. This service is also not available to group tickets or for (what is now a very rare sight!) transfer tickets at this moment.
- Here is where fees might apply: You will need to pay for the price difference if your new, rebooked ticket is more expensive; and if your new ticket is cheaper, you will still need to pay the refund fee on the price difference itself.
- A similar refund fee applies for rebooked tickets not involving a destination change if the new ticket is cheaper. This will also be levied on the price difference.
Finally, don’t forget your ID document that you used for the original ticket, and if you paid by card, the bank card itself — just in case they are needed.