Lost and Found on China Railways

Procedures for claiming lost items may vary from station to station, but in general, you will have to prove you are the legal owner by showing some kind of recognised, valid ID.

First, you will need to proceed to the Lost & Found Office. If in doubt, ask around or call the Railways Infoline on 12306. Also, check the Weibo accounts of any trains or stations you have been through, as your lost item(s) may have been posted online — in the hopes you will log in, find out, and pick it up!

If you have lost something yourself…
You will have to present your own ID document, and you may need a photocopy of the same ID document as well. You will probably need to sign and write your name, ID document number, and a contact phone number. The station might keep your photocopy for their records.

If you have lost something yourself and are having someone pick it up for you…
You will have to present your own ID document, and you may need a photocopy of the same ID document as well. The exact same ID requirements apply to the person who will be making the claim on your behalf. A letter of authorisation will also likely be needed. When picking up the lost item(s), the nominated person will probably need to sign and write your name, ID document number, and a contact phone number (and probably his or her personal information as well). The station might keep all photocopied documents for their records.

At present, you do not need to have any documents notarised or legalised if you authorise someone to pick up items on your behalf.

Please be honest.
Please note that it can be against the law to pick someone else’s items up without permission, or to make a false claim.