There will be a visible change to refund surcharges during the Spring Festival Travel Season. During the Spring Festival Travel Season, if the ticket is rebooked by a passenger, and the new travel date is between 16 January 2014 and 24 February 2014, the refund surcharge will be 20%.
At present, refund fees are as follows:
- Refunds more than 48 hours before departure: Surcharge is 5% the price of your ticket
- Refunds between 24 and 48 hours before departure: Surcharge is 10% the price of your ticket
- Refunds less than 24 hours before departure: Surcharge is 20% the price of your ticket
Please pay close attention to the changes as outlined above. Always plan ahead when booking, rebooking, or requesting refunds.
