Beginning 01 September 2013, passengers may rebook or refund their train tickets at any railway station in China.
1. New Rebooking Policy
Passengers may rebook their ticket at any station before departure.
2. New Refund Policy
Passengers may refund their ticket at any station before departure. The refund surcharge (relative to the price of the ticket) will be adjusted to the following rates:
- for refunds completed over 48 hours before departure: 5%
- for refunds completed 24-48 hours before departure: 10%
- for refunds completed within 24 hours before departure: 20%